Thank you for shopping at Cytravolt LLC. We hope you are satisfied with your purchase of kitchenware. If you are not completely satisfied with the product you received, we offer the following return and refund policy.

  1. Return Eligibility

Customers can request a return within 30 days of receiving the product.

To be eligible for a return, the product must meet the following requirements:

The product is unused and undamaged;
In its original condition;
Includes all original packaging, accessories, and instructions (if applicable);
Available to provide a valid order number or proof of purchase.

The following are generally not eligible for return:

Products damaged due to human error;
Used, washed, or modified products;
Special offer, clearance, or end-of-life items (as clearly stated on the page);
Products unsuitable for return for hygiene or safety reasons.

  1. Return Request Process

Please contact our customer service team for return authorization before returning the product.

Please provide the following in your email:

Order number;
Purchaser’s name;
Reason for return;
Product photos (if the product has quality issues).

Unauthorized returns may not be accepted.

  1. Return Address

After approval, please ship the goods to the following return address:

1898 COOPER RD
SEBASTOPOL, CA 95472

Important Notes:

Do not return goods without authorization;

Please retain tracking information as proof of return;

We recommend using a trackable shipping service.

Please modify the above return address according to your actual warehouse, third-party logistics (3PL), or office address before officially launching the website.

  1. Refund Processing

After receiving and inspecting the returned goods, we will notify you of the refund approval result via email.

If the refund is approved:

The refund will be returned to the original payment method;
Processing typically takes 5-10 business days; Actual arrival time may vary depending on the bank or payment institution.

  1. Shipping Information
    Returns for Non-Quality Issues

Returns due to personal reasons (e.g., dislike, wrong item purchased, change of mind, etc.):

Original shipping costs are generally non-refundable; Return shipping costs are borne by the customer.

Returns for Quality Issues

If a return is requested for the following reasons:

Damaged goods;

Manufacturing defects in the goods;

Receiving the wrong goods;

After review and confirmation, Cytravolt LLC will cover reasonable return costs or provide an appropriate solution.

  1. Order Cancellation

If you need to cancel your order after submission, please contact us as soon as possible.

Unshipped orders can be cancelled and receive a full refund; Shipped orders cannot be cancelled directly, but can be returned according to this return policy.

  1. Refusal of Packages

If the customer refuses to accept the package or the package is returned due to an incorrect address:

Actual shipping and return costs may be deducted from the refund amount; The remaining amount will be refunded after review.

  1. Exceptions to Refund Policy

Cytravolt LLC reserves the right to refuse a refund request in the following circumstances:

Exceeding the return period;
The item does not meet the return conditions;
The item is missing important parts;
There are obvious signs of use;
Involvement in fraudulent or abusive practices related to the return policy.

We appreciate your trust and support and will do our best to provide you with a satisfactory shopping experience.